Shipping policy

Processing and dispatch

Standard orders are typically processed and dispatched within 3–4 working days and sent using Tracked 48.

Express orders are typically processed and dispatched within 1–2 working days and sent using Tracked 24.

Working days exclude weekends and UK bank holidays. Processing times cover the time needed to prepare and dispatch your order, not the time it takes to arrive.

Tracking your order

Once your order has been dispatched, you’ll receive a dispatch confirmation email containing your tracking link. Use this link to check your parcel’s progress and delivery updates.

UK delivery

Standard orders are sent using Tracked 48, and express orders are sent using Tracked 24. Please allow for both processing time and transit time when placing your order.

Check your tracking link for delivery updates.

Address changes

Please check your delivery address carefully before placing your order. If you notice an error, email hello@thenbrc.co.uk as soon as possible with your order number and the correct address.

We’ll do our best to update your address before dispatch, but changes can’t be guaranteed.

Delayed deliveries

If your order appears delayed or your tracking shows an unexpected update, please email hello@thenbrc.co.uk with your order number and a description of the issue so we can look into it.

If tracking shows your parcel as delivered but you haven’t received it, please check any safe place and with other members of your household before contacting us.

Contact us

For questions about shipping, tracking, address changes or delivery concerns, email hello@thenbrc.co.uk. Please include your order number so we can identify your order and help you.